Refund policy

Refund & Returns Policy

We want you to love every Pawvik order. Here's exactly how we handle things if something goes wrong.

Damaged, Defective or Wrong Item

If your item arrives damaged, is defective on arrival, or we sent the wrong product, contact us within 30 days of delivery and we'll make it right.

Please email info@pawvik.com with your order number and a photo or short video showing the issue. We'll respond within 24 hours.

Item Not Received

If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with the carrier.

Change of Mind

We're unable to accept returns for change-of-mind purchases. Please check product descriptions, sizes and images carefully before ordering.

If you're unsure about a product, email us before ordering — we're happy to help.

How to Contact Us

Email: info@pawvik.com
Include your order number and, where relevant, a photo or video of the issue. We aim to respond within 24 hours.

Refund Processing

Approved refunds are returned to your original payment method within 5–10 business days.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.